A: Traditionally, when you buy technology from a consumer outlet, the warranty requires that you ship the “defective” item back to the manufacturer or return it to the place of purchase. This process can take days or even weeks to resolve. In the meantime, you are without a device.
If the seller deems the failure to be the result of a manufacturer's defect, a replacement or repair will be made at their expense. If not, you could be responsible for the repair cost as well as the shipping and downtime. In some cases, you can return the item to the store if you are within the technology return guidelines.
With this purchase through CCSD and AIS, all services will be performed on site and at no charge. Service response times are traditionally in less than four hours during regular business hours (M-F, 8-5).
There is no need to disconnect, un-install, pack, ship, and wait for a repair.
A: With the purchase of every printer, you’ll receive 5-year parts and labor warranty. This includes on-site support and repair for 5-years should you have any issues with your device.
A: We offer four convenient delivery and installation options for you to take advantage of with your new printer:
Note: AIS printers do not include a USB or ethernet printer cable. One can be provided at an additional charge of $5.00 at the time of payment. Please notify our representative that you will need a cable during your call so that we may include it with your order. |
A: If you need service on your printer, all you have to do is call us, and we’ll get you in contact with a technician who can address any of your problems. For more information on how we provide service for our customers, please watch this video on keeping our customers and staff safe.
A: Absolutely—just give us a call. We’ll be able to identify the correct toner for your printer based on your customer ID or the device’s serial number.
A: Click the link here to find a wi-fi install guide.
