What Happens After You Sign a Copier Deal with AIS?

Just signed a copier deal with AIS? Wondering what happens next? In this video, we walk you through every step, from placing your order to installing your new copier and beyond. We’ll explain how to fill out the Network Information Form (NIF) for fast setup, what to expect on delivery day, and how our team ensures everything is perfectly installed. Plus, you'll get hands-on training to help your team get the most out of your new equipment. AIS is with you every step of the way, offering seamless support . Ready to make your copier setup experience smooth and hassle-free? Watch now to learn more!

So, you’ve just signed a copier deal with AIS—congrats! But now, you might be wondering, “What happens next?” Well, you’re in the right place. In this blog post, we’ll walk you through the entire process, so you’ll know exactly what to expect from the moment you sign on the dotted line to when your new copier is up and running in your office. Let's dive in!

1. Placing Your Order & The Importance of the Network Information Form (NIF)

The first thing that happens after signing your copier deal is that your equipment is ordered. But here’s a crucial step—filling out the Network Information Form (NIF). The NIF tells us everything we need to know about how your copier should integrate with your office systems. This includes details like how many users you have, whether you want to enable scan-to-email features, and which servers we need access to.

Pro Tip: It’s best to have your IT team or network manager complete the NIF to avoid any delays. Getting this form filled out correctly and promptly ensures that your copier setup goes as smoothly as possible.

2. Delivery Day: When Will Your Copier Arrive?

Once your order is confirmed and the NIF is completed, the next big step is delivery. Our logistics team will work with you to schedule the delivery date. You’ll receive a notification email the day before your copier arrives—just a little heads-up to let you know it’s on its way.

On the morning of delivery day, we’ll send another email with a two-hour delivery window, so you’ll know exactly when to expect us. Our goal is to make this part of the process seamless and stress-free, so you can focus on running your business without any interruptions.

3. Installation & Training: We Make It Easy

When our team arrives with your copier, the real fun begins! Our expert technicians handle everything, from the installation to testing, ensuring that your copier is set up to meet your specific needs. We’ll connect the copier to your network, configure any features you’ve requested (like scanning to email or network printing), and make sure everything is functioning perfectly.

But that’s not all! We don’t just drop off the copier and leave. Our team will train you and your staff on how to use the new copier, ensuring that everyone knows how to take advantage of all its features. We even offer to import things like your address book from the old copier to the new one, making the transition even easier.

4. The Final Step: Sign-Off & Your Welcome Book

Once everything is installed and working smoothly, you’ll be asked to sign off on the job. This happens right on an iPad—super easy and quick. After that, you’ll receive a Welcome Book. This handy guide contains everything you need to know about your new copier, from contact info for support to tips on maximizing its efficiency.

There’s even a bonus! In your Welcome Book, you’ll find information on how you can earn cash rewards by referring AIS to others. It’s our little way of saying thank you for being part of the AIS family.

5. Ongoing Support: We’ve Got Your Back

At AIS, our relationship doesn’t end after installation. We’re here for the long haul! After the setup is complete, you’ll be invited to take a quick survey to rate your experience. It’s called a Net Promoter Score (NPS) survey, where you tell us if you’d recommend AIS to a friend. We value your feedback and use it to ensure we’re always improving.

But we don’t stop there. Your dedicated AIS rep will check in with you every quarter to make sure your copier is running smoothly. And if you ever need service or maintenance, submitting a service request is a breeze. We even offer real-time tracking, so you can see exactly when your technician will arrive.

Why AIS?

At AIS, we pride ourselves on making the copier process as smooth and stress-free as possible. From ordering and delivery to installation, training, and ongoing support—we’re with you every step of the way. Communication is key, so if you have any special requests or questions, don’t hesitate to reach out.

If you’re looking for a company that provides exceptional service, continuous support, and expert knowledge, AIS is here to help. Let us take care of your copier needs so you can focus on what matters most—growing your business.