Are you interested in how IT support can increase productivity? Did you know your employees could perform better by giving them more IT support tools? Crazy, right? Not really… It actually makes a lot of sense.
Providing your employees with more IT support is not as big of a challenge as you might think, and it’s a pretty smart thing to do to increase the productivity of your business.
The biggest battle you will likely face is getting your staff to learn new tools. You will often find some of your employees are not adaptable or interested in learning new technology. Or they can’t see the benefits of new tools.
Not only is IT support a smart thing to do for your business, but it is also a relatively easy thing to implement. As long as you’re dedicated to helping your employees and interested in learning new (and better) ways to do things, you’ll like what you’re about to read.
IT Support & Business Productivity: Here's the 411
Whether your company is staffed with five employees or 2,000, increasing how you and your employees manage and use IT support should be highly important.
Small businesses may not have the scope or scale to facilitate an in-house IT department, but all companies can benefit from IT support regardless of size or focus.
Even with a small business, if you look at resources long-term, you can realize the cost benefits of even the most minor efficiencies. They all add up. Outsourced IT can save your business money. When you consider all the costs of IT support personnel, These include labor, training (licenses and accreditations), insurance, etc.
Don’t forget the caliber and knowledge base you can tap into of support staff you can access when outsourcing to a larger IT support organization.
And get this—your business can even cover the costs of outsourced IT support through elevated profits and savings from increased productivity and optimized uptime inside the company.
This means that the more you invest in IT support, the more money it brings to your business. You really can’t go wrong!
We’ve created a list that truly shows how great IT support can be for your business, especially if you’re serious about increasing your office productivity.
IT Professional Always On Staff: Remote Desktop Connections
One of the most significant benefits of having an IT person on staff is that he or she can help other employees overcome computer troubles at their workstations.
However, an IT professional doesn’t necessarily require physical access to provide this kind of support. Using a remote desktop connection, your IT professional can fix workstation problems and provide software training remotely.
This may seem a little too new for you but believe us, having your IT support from a remote location has become a prevalent thing that businesses have started implementing.
Think about it like this: Have you ever heard of a marketing department using outside consultants to help them with their PR or marketing strategies? Probably so.
Many companies, maybe even yours, outsource some of their marketing needs to marketing agencies in hopes of better implementing their campaigns and strategies. Why should this be any different for your IT department?
Make Everyone Remote: Provide Employees with Remote Access
Another great way your business can help with employee productivity is by giving them access to their workstations and your network (or cloud) wherever they are and at any time.
IT support can set up your network and computers so that your employees have remote access via their smartphones, tablets, laptops, and even other desktop PCs.
This gives workers who travel or work from home better access to their needed resources. Giving all employees remote access to your business network automatically gives them access to all the documents they need to be productive.
Think about a time when you were sick with a cold and had to take a sick day so that you wouldn’t come to work and spread your germs.
Wouldn't you have done it if you had remote access to work from home while sick? Not only does it save you sick days, but it also allows you to get still your job done. It’s a win-win.
This is all about providing access and convenience. Accessibility to your business and convenience to your staff to interact with your business on their terms. This little effort will do wonders for productivity.
Optimize Uptime with 24/7 Emergency Services
Most companies, even small businesses, require their networks to be up 24/7. Downtime can reduce employee productivity and even lost sales to online customers. Most outsourced IT businesses have online monitoring tools and alert systems to increase reaction times and minimize downtime due to outages.
Let’s face it; nothing is worse than your office network going down, making your employees unable to access the documents they need to do their jobs. A great IT support company is available around the clock to ensure your network stays up and functional at all hours of the day.
This is important if we factor in the number of employees you might have working remotely. What if these employees are in different time zones? Just because a network issue occurs later in the evening doesn’t mean it goes unnoticed.
Sometimes, you or your employees might not know of an IT issue that is currently present. Your IT professional could resolve the problem from affecting your network before you even knew it existed. Talk about productivity!
Also, to avoid the big costs that are sometimes associated with impromptu after-hours service calls, a great IT support company will offer you a service contract.
The Future of IT Support: Making Futureproof Choices with IT Consultations
We understand that making purchasing choices for your business (especially regarding technology) can be challenging. A lot of technology nowadays is more complex and probably seems a bit unfamiliar to you.
Companies that provide IT support are also available for IT consultations. This should be great news for you to read. IT consultations offer guidance and resources to help you make the best IT decisions for your company, either on-demand or ongoing.
All you have to do is take the first step and reach out to a qualified company, like us here at AIS! The second you decide IT support is essential for your business growth and development, the more you’ll gain from your employees as well as your customers.
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