When you’re looking for a new copier or multi-function printer in Las Vegas, you want to make sure to choose the best company. Whether you purchase or lease a copier, it’s like buying a new car—you’re going to be using this machine for years, and you want to make sure it’s going to last.
Do you need a new copier or printer due to increased business growth? Do you need more functionality, such as stapling, folding, etc.?
Is the company servicing your copier not responding fast enough to meet your expectations? Or is the existing machine on its last leg and ready to be put out to pasture?
These questions brought you to this decision, but now you need to decide where to purchase a new copier or printer.
If you want to get the lowest price with the best quality and customer service, you’ll need to know the players and ask multiple companies to bid for your business.
Researching the Right Company: Who Are The Top Contenders?
There are two different types of companies in Las Vegas where you can buy a new copier. First, there are the copier manufacturers.
Each manufacturer has some type of business presence in Las Vegas, such as Kyocera, Xerox, or HP. Most have a sales office with installation and support personnel.
Second, you can find a local authorized copier dealer in Las Vegas, like us here at AIS. These local companies may represent one or more different copier or multi-function printer brands of equipment and have built their business on servicing local businesses and providing exceptional prices and service.
It’s in our best interest to provide our customers and prospects with honest and unbiased information to make them more informed buyers. That's why we are providing you with a list of dealers and manufacturers.
Below is a comprehensive list of both copier manufacturers and dealers in the Las Vegas area for you to take a look at:
Notable Copier Manufacturers:
- Xerox is a USA brand headquartered in Norwalk, Connecticut. It is a household brand synonymous with the word “copier.” Xerox offers one of the widest ranges of color copier models.
- Kyocera produces a wide range of products, including industrial ceramics, electronic components, semiconductor packages, cutting tools, and office document imaging equipment. Kyocera is renowned for its innovative technology and commitment to sustainability, providing high-quality solutions across various industries.
- HP has consistently pushed the boundaries of printing technology. The company's product range includes everything from compact home printers to robust enterprise-level multifunction devices. HP is committed to sustainability, offering energy-efficient solutions and recycling programs.
- Canon: A Japanese company with headquarters in the U.S. Canon, USA. Canon was an early maker of copiers. They specialize in optical, imaging, and camera products. They are one of the most popular photocopying brands.
- Ricoh: A Tokyo, Japan-based company with regional headquarters in the US as Ricoh USA, Inc. for the last 50 years. They introduced the fastest digital color printer (15 pages per minute) in 1990.
- Konica Minolta is another Japanese company that began and is well-known in the photo or camera imaging business. All of their photocopiers use a single platform called “Bizhub.”
Local Authorized Copier Dealers in Las Vegas:
AIS: Headquartered in Las Vegas, NV, provides comprehensive office technology solutions tailored for small to medium-sized businesses in Las Vegas and Southern California. Offerings include managed IT services, copiers and printers, security cameras and access control systems, phone systems, software solutions, and digital marketing services.
Alternative Office Systems (Office1): Alternative has been in Las Vegas since 1982. It is locally owned and operated and recently changed its name to Office1. Alternative provides copiers, printers, and other IT services.
Las Vegas Copiers, Inc.: Las Vegas Copiers is a locally owned and operated business representing brands such as Canon, Xerox, HP Sharp, and Copystar. It provides the local market with copier products, services, printers, and shredders.
Les Olson Company: This Utah-based company has established an office in Las Vegas. It represents Sharp copiers and HP printers.
Ubeo: UBEO Business Services is a national provider of business technology solutions, offering services such as document digitization, print management, data security, high-volume printers, and multifunction copiers.
A recent study of hundreds of businesses detailing purchasing decisions for a new copier or multi-function printer found the perception was they could receive a better price from a manufacturer than their local dealer, and that just isn’t true.
Authorized local dealers and manufacturers all receive the same wholesale price, and in most cases, you can achieve more competitive pricing from a dealer since they have lower overhead.
When it comes to service, depending on the size of your business, you may find their overall service is better since you may be considered a small fish to the larger businesses in the city of Las Vegas.
To learn more about why you might consider purchasing from a local authorized dealer, check out this article. And don’t forget to ask if they have a local showroom. I don’t know about you, but I want to see what I am buying.
Questions to Ask When Considering the Best Copier Business in Las Vegas
How can you ensure you get the best price? Make sure it’s an apples-to-apples comparison and not an apples-to-kumquats comparison!
Do you have a list of all the features you expect your new copier to have? If multiple companies bid for your business (which is a great idea to get the best price), make sure they all bid with the same features (speed, cost per copy, stapling, folding, etc.).
Some other important areas to consider about price:
- Do they offer both a lease or purchase price?
- What’s the total lease price or the total purchase price?
- What can your business afford?
- What’s the length and the interest rate on the lease?
- Is there a buyout at the end of your lease, or do you just keep the copier or printer?
All copiers do three things: copy, misfeed, and jam. You’ll need a maintenance contract, so what will that cost?
With every purchase or lease of a copier, you will need to pay someone to maintain the hardware. So, how do you decide on the best copier service company? Well, we have provided you with some areas to consider.
- What’s the cost of the maintenance contract? How long does it last? And what does it cover?
- What’s the cost per copy? Also referred to as the “CPC.”
- Are there monthly volume limits? For copies (black & white and color).
- How are your monthly volumes reconciled by the company?
- Is there a charge for scanning? There usually is since a copier’s scanning mechanism has moving parts and will need maintenance over its lifetime.
- Is there a warranty? What does it cover?
- The current industry states a standard response time of two hours. How long does it take for
the company to respond to their current service calls? - What’s the fastest way to contact them when I need service? By phone, email, text message, or fax? Do they have a chat feature on their website? How about after-hours service?
- Does the company have service metrics on the quality of the service they provide to their current customers, and are they willing to share them?
- How many service technicians do they have to support Las Vegas, and how are they trained?
- How large is their inventory of parts and equipment?
What other services can a Local Authorized Dealer Provide Your Business?
Does the business provide any other services that you could take advantage of or maybe receive more affordable pricing by combining services? Some local authorized dealers offer other services like:
- Phone systems (VOIP and Datacom)
- Outsourced IT
- Managed Network Services
- Content Management and Security
- Strategic Solutions Planning
- Managed Document Solutions
So, how do you find the best copier in the Las Vegas market?
Finding The Best Copier Company in Las Vegas for You
Do your homework. Our customers at AIS have done just that. They ask questions about the price, how many customers and machines we service.
Don’t be afraid to ask tough questions like:
- What was the average time it took to respond to customers last year? How accessible is their technical support staff? More specifically, how many different ways can you reach their support team when you have a problem?
- How many technicians do they have to service your market, and how skilled are they? (How many certifications do each of them hold?)
- How much inventory each of their service technicians carries on their vehicle at any given time—this is very important to provide you with a quick resolution and minimize any downtime.
- Do they support other customers in your same industry? If so, how have they helped them and asked for some references (your competitors may not want you to know how good their copier company really is.)
- What other technology do they use to ensure they provide you the highest customer service levels? And what are they reinvesting in their business to support your business over the next 5 years (the normal length of a copier contract)?
- Ask them what their “Net Promoter Score (NPS)” is. It’s how likely their customers are to refer them as a company. Most serious brands have one, and companies like Netflix, Apple, and Amazon all have scores between 68 and 70.
By taking a little time and doing your own research, you’ll not only get a very competitive price on your next copier or multi-function printer, but you'll also find the best copier company in the Las Vegas market to support your business today and tomorrow, which could actually add to your business's bottom line.
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